Telepro®, TeleIntel’s own proprietary tool for telesales, is our most comprehensive application that will help communicate your messages & product offers to “the right prospects” at “the right time”. The software supports database management, telemarketing campaigns execution, and sales team management—as part of an overall marketing and sales strategy that is focused and effective.

Telepro® has developed based on our experience and expertise in insurance and financial business, yet its nature of flexibility allows the ability to adapt and adjust the software to use in other industries—tailored to each client’s unique requirements. 

Telepro® Software is developed under Visual Studio .Net, the latest technology from Microsoft, based on Microsoft SQL Server 2008. It is a user friendly tool with comprehensive features supporting a full cycle of telemarketing activities allowing proficiency in campaign management and optimization of clients’ business process.

To find out more about Telepro® and its advanced features, please link to this brochure. ( Link to PDF Brochure Telepro ® Software )

          A COMPREHENSIVE TELEMARKETING TOOL FOR THE SUCCESSFUL TELEMARKETER TELEPRO® SOFTWARE is TeleIntel’s proprietary tool developed and owned by TeleIntel. The software has been developed based on experience and expertise in insurance and financial business. Yet its nature of flexibility allows the ability to adapt and adjust the software to be used in other industries specific to each client’s unique requirements.

          TELEPRO® SOFTWARE is developed under the latest technology (i.e. C#,.Net framework, and AJAX) , based on Microsoft SQL Server 2008. It is a user friendly tool with comprehensive features supporting a full cycle of telemarketing activities allowing proficiency in campaign management and optimization of clients’ business process.

      Telepro® Software is designed to enhance sales management efficiency ranging from pre-sales, to sales, to post-sales stage as it offers the following functions.

Front End

          Inbound Module : This module allows telesales to add prospect information or reference from existing customer to TelePro® and convert to Outbound Module for running telemarketing activities.

          Outbound Module : This module contains many tools to enhance sale and keep campaign on track.
              The key feature of this module is;
                      a) Ability to automatically call up customers via Auto Dial Module for customer data protection.
                      b) Ability to set call flow to make sure that TSR not skip any important information or process.
                      c) Ability to record sales information and call status for each call with support report.
                      d) Ability to track and record talk times in each conversation with report providing information
                          for further analysis.
                      e) Ability to display customer and product details during the conversation by linkage to script.
                      f ) Ability to display call history recorded.
                      g) Ability to link to support module to schedule call backs date and time to customers.
                      h) Ability to manage individual TSR calling schedule.
                      i ) Assist TSR with object handling tool.

          Support Module : A module contain tools to support telemarketing activities such as appointment schedule tool, memo/ note pad tool, auto dial tool, call history record tool, credit card validation number tool.

Back End

          Management Module : The module is for list management and QC containing features of;
                     a) List allocation to individual telesales.
                     b) List re-allocates and call backs to telesales.
                     c) Adjust call status or reassign active call status to certain lists can be performed.
                     d) Auto load lists according to standard format.
                     e) QC process to approve information correction.

          Admin Module : 
                     a) Ability to manage employee information including add, edit and delete.
                     b) Allocate and group resources or form team.
                     c) Authenticate user via window authentication or user log on.
                     d) Ability to identify call status in each call with the ability to add status as required.
                     e) Ability to identify maximum call frequency and assign call status after reaching the preset
                         frequency.
                     f ) Ability to preset multiple scripts and automatically assign customized script to best suit individual
                         customers.    
                     g) Search tool with multiple choice of filter and able to identify multiple search conditions such as
                         name, family name, age, gender.
                     h) Ability to set up various basic coding such s title, province, district, sub-district, to prevent mistype
                         and reduce talk time.

           Report Module : TelePro^® support may report for further analysis and continuous improvement for telemarketing activities such as;
                     a) Productivities Report
                     b) TSR Tracking Report
                     c) Daily Activities Report
                     d) Yes File Report
                     e) Application Form
                     f ) Customize Report according to customer requirement