At Tele-Intel, we pride ourselves in investment in the highest flexibility and the fullest enhancement of operations with the most modern technologies, thus ensuring optimal support for our clients. Our Contact Center platforms include fully integrated IVR, Auto Dial and Data Leased Line with ISDN and ADSL backup for Internet Connectivity, Uninterrupted UPS and Generator Backup, etc. Our web based application Telepro® provides you with excellent back- end performance that will deliver outstanding results to the front-end operation.

Telephony Systems

Allow your customers an even better experience when interacting with your business by providing more ways for them to get in touch. These may include voice calls, instant messaging, video calls, or email. ‘Expert Anywhere’ and skill-based routing put your customers in touch with real experts in the business regardless of where they are. Interactive Voice Routing gives customers the power of self-service by automating simple calls and freeing up agents for more complex ones, thereby cutting your costs. In addition, tighter integration of these programs with your CRM systems means you can up sell and cross-sell even more effectively than before.

A fully integrated suite of contact center solutions, which can help you:

o   Increase agent efficiency and productivity, regardless of the shape, size, or orientation of your contact center

o   Respond quickly and effectively to callers' constantly changing needs by delivering superior call management capabilities

o   Enhance your customers’ experience while providing more revenue - generating services

o   Simplify management and increase the effectiveness of your contact center

o   Capitalize on the expertise of a distributed workforce and extend the hours of service your center offers 

The flagship high-capacity recording solution offers unlimited recording and quality monitoring productivity. The higher density recording of this voice recording program lowers the total cost of ownership while the overall security is enhanced. This improvement in security is achieved through the use of an operating system that supports a raid device for greater flexibility, scalability, and availability to the solution.

Business Benefits:

o   Efficient Transaction Verification

o   Improved Agent Retention

o   Improved Agent Productivity

o   Improved Clients Satisfaction

PABX and Digital Phone Lines

PABX iis a telephone exchange program that serves a particular business or office as opposed to one that a common carrier or telephone company operates for many businesses or for the public, for example.

Key Features:

o   Ideal solution for small to medium-sized enterprises, from 60 to 800 users

o   Can be configured for either single-site or multi-site businesses

o   Supports VoIP and IP desktop telephones

o   Offers IP Expansion Option, which supports distribution over IP

o   Auto Dial is an automatic dialing system, which will make the customers number invincible from employees

High Standard Security and Remote Visual Monitoring

          o   CCTV connection from operation rooms along with in any other hallways at Tele-Intel. With permissions for only certain limited staff, which are trustworthy and have the access to the server room, we can guarantee our clients for our best Data Security.  

Application and Report Development Services

At Tele-Intel, we pride our proprietary software Telepro® the most comprehensive Telemarketing application owned and developed in-house. The software supports database management with telemarketing campaigns execution and sales team management. Supported automate reporting service to enhance operation process.

Our technology strategy based on these basic principles:

o   To provide our clients with up-to-date technologies—scalable and with proven ROI

o   To provide our clients with reliable and secure communications platform

o   To design and build flexible systems tailored to meet our clients’ accurate demands

o   To effectively integrate with clients’ systems

We are committed to achieving the ‘above’ basic principles thru the use of these “best of breed” technologies and platforms. 

BCP

Business interruptions due to hardware, software, or network failure can effect to the performance and cost lots of money. At Tele-Intel, we have particular expertise in Business Continuity Planning and Disaster Recovery planning. We could provide advice on precautions to mitigate damage to business in the case of disaster and able to customized the solutions to suite our clients’ business requirements and budget.

Ensuring our clients that we have procedures and plans in place for the unexpected matters e.g.  Fire, or when the disasters threatened, it is crucial to getting our clients business back up and running. Our experienced and well-trained staff will automatically process for shift all database and transfer calls and contacts to the backup site at the SLA of 8 working hours. Our clients can rest assured that their critical data will be completely safe.

IT Outsources Services & System Maintenance

Because our clients value the integrity and continued improvement of their business operating systems and processes, Tele-Intel has learned to meet the demand by further developing our expertise in technology and operations management. With the help of our highly skilled IT consultants, we can implement and optimize your systems to bring efficiency and cost-effectiveness to your business operation.

Our service offerings include:

o Hardware and Software Distribution and Installation

               We offer hardware and software, as well as installation and consultancy services

o Web Application Development (.Net Technology)

   With the help of our IT specialists, we can design your database structure and develop software applications in order to link to your web page—using .Net technology

o Server Management (SQL, Exchange Mail, ISA)

   We offer server installation, with configuration adjustment and optimization. We also offer server maintenance, including upgrades to your hardware and software.

o Network Connectivity Management

   We provide day-to-day on-site administrative support for your users in a variety of work environments. By monitoring the network, we ensure its availability to your system users. We also provide planning, coordination, and implementation of network security measures.

o Data Security System Management

   This entails the analysis, audit, and risk assessment of your computer’s physical and data security systems—performed by our expert team of system specialists, and under the guideline of ISO 27001: 2008 standards

o Technical Assistance Helpdesk 

   Our team of support specialists will provide you with the needed assistance in interpreting problems and providing technical support for your hardware and software systems.