Microsoft Dynamics CRM

Customer relationship Management System that able to match with your business needs will help you increase your competitive edge and customer satisfaction.  It cut-offs the unnecessary cost occurs in your organization as well.  There are 3 main components in Microsoft Dynamics CRM

Sales:

Gather prospects/customers information and collect their transaction histories.  Sharing important information for the analysis in cross-sell, up-sell processes

Marketing:

Gather information of the market and prospects/customers.  Segmentation tools are used in analysis, so the target group can be reached in more effective way

Customer Service:

The system that collects customer service cases and articles become the ability to find/search information fast and accurate.  Also the tools to help manage time and resource effectively

Benefits

• Centralized the data of the customers, sales, and marketing as one.  Reduce the error of data and problems of transferring data ownership

• Reduce re-occurring works.  Increase sale opportunities from analyzing sale, marketing, and customer service information.  Also, share relevant information between sale, marketing and customer service for better insight

• Increase servicing capabilities by the ability of searching through the system, fast and accurate

• Easy to use, with the familiarity of Microsoft appearance, and integration with other Microsoft Applications such as Microsoft Outlook

• Ability to integration with the organization seamlessly, under professional recommendations, and able to use in 25 different languages and many currencies around the world

Reasons that you should pick Microsoft Dynamics CRM

• Affordability: With reasonable price, Microsoft Dynamics CRM is worth of your investment.

• Industry Leadership: Microsoft Dynamics CRM is one of the leading software in customer relationship management system, suggestions from experts and many awards winning.

• Great Fit: Microsoft Dynamics CRM is based on Service-Oriented Architecture (SOA).  It is easy to combine with the current system in the organization, with the standard capability of web service.  Moreover, there is the ability to customize to fit the working processes, structure, and existing technologies within the organization.

• Operational insight: Microsoft Dynamics CRM can create reports that give details of working process, which can be used in decision-making process.  Include getting information in-depth with the usage of Microsoft’s business intelligence.

• Rapid innovation: With rapid developing environment , Microsoft Dynamics CRM constantly develops software to have better and new functions available.

• The power of choice: What differentiates Microsoft Dynamics CRM from others is the ability to adapt with the changes of the organization.  Ability to adjust to the needs easily; for examples, the users are able to choose to use the program through Microsoft Office Outlook or web browser, or even wireless devices.

• High user adaptation rates: With the abilities to work with Microsoft Office Outlook, the most frequent used application.  This will help the user to accept and use Microsoft Dynamics CRM easier, which leads to using system effectively, hence lead to successful of your business.

• Top-flight functionality: Ability to cover all works (in sale, customer services, and marketing) make Microsoft Dynamics CRM help you manage your relationship with your customers better.

• World-class customers: Microsoft Dynamics CRM is designed to fit various organization sizes, from small to enterprise size.  There are currently 1 million users around the globe, including the World-class organizations, financial organizations, and others.

• Unmatched value: Mixing between functions, high user-acceptance rate, the flexibility to adapt into the business needs, and affordable price make Microsoft Dynamics CRM is the best choice to use with your system.