TeleIntel has mapped an innovative path as one of Thailand’s leading Outsource Telemarketing and Contact Center management who specialists in Financial Service and Insurance industry.
From our 15 years of hands-on experience and continuous improvement scheme, we have professionally developed strong campaigns management experiences and expertise for Telemarketing industry. Currently we manage a Contact Center of 3 locations around Bangkok, for over 1,000 seats.
We provide our clients with “Telepro®”, proprietary software developed specially for Telemarketing and Contact Center Business serving leading insurance and financial firms both local and international.
Vision
To be a Premier Telemarketing Partner for Premier Corporations who are seeking for Outstanding Quality Services with Measurable Results delivered through Professional Team with High Caliber.
Customers Intimacy & Value-Added Services
We take prides in our ability to understand the unique clients’ needs to develop innovative business solutions at best business values and established long-term win-win partnerships.
Each of our solutions highlights the value added for our clients’ business objectives:
- Improving Brand Image through consistent and accurate handling of customer contacts
- Capturing Customer Service information for analysis and conversion into market opportunities
- Providing access to accurate, up-to-date information - driving timely customer issue resolutions
- Providing a flexible and scalable working environment that can accommodate dynamic shifts in volume, workload and staffing requirements
- Supporting multiple communication channels via telephony, website, e-mail, and fax
- Implementing strategies to further improve performance and reduce costs